Step 1
Identify the Case
Tell Axora AI what type of support case this is.
Step 2
Asset Identification
Identify the affected device, system, brand, and model.
Step 3
Impact & Severity
Axora AI calculates suggested severity from business impact.
Calculated SeverityMedium
Suggested SLASame business day
Data Quality0%
Step 4
Dynamic L1 Questions
Questions change based on technology area and device type.
AI L1 Interview
AI questions will appear automatically from the current case context. Use Ask More Questions only if you need to regenerate the interview.
Evidence to prepare for L2
ScreenshotError logsConfig backupDevice photoSerial numberNetwork diagram
File upload will be available after the external ticketing system is connected.
Step 5
AI Pre-Check Gate
Axora L1 Brain detects the symptom, checks asset compatibility, applies safety rules, and guides correction before AI analysis.
Click “Validate Inputs” to run Axora L1 Brain pre-check before AI analysis.
Step 6
AI L1 Analysis
Run safe L1 analysis after input validation.
Run AI analysis to see the support decision, L1 checks, and escalation summary.
Step 1 of 6Use Next / Back to move through the support journey.